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Free Shipping on orders over $100·Ships in less than 48 hours from the US · Arrival Guarantee
30 days to change your mind. Damaged on arrival is always covered.
Changed your mind on a piece? You have 30 days from the day it lands to send it back. Here is what to keep in mind before you do.
Arrived damaged? That is not a return. Damaged-on-arrival pieces are handled by our Arrival Guarantee: if it arrives damaged, we replace it. No hoops, no hassle. Just email [email protected] with a photo of the damage and we will send a replacement, with no time limit.
Once your return reaches us and we have checked it over, we refund your original payment method. You do not need to chase us for it.
30 days from the day your order is delivered.
Unused and in its original packaging and condition. Unused means it has never been smoked out of or used in any way. Once a piece has been used, it can no longer be returned.
Email us at [email protected] with your order details and the reason for your return, and we will walk you through it. We do not do in-person returns; once we confirm, you ship the item back to us. We reply during business hours, 9 to 5.
Return shipping is paid by you. If your order arrived damaged, that’s covered by the Arrival Guarantee — not a return.
Once we receive and inspect your return, we refund your original payment method.
No. As long as it is unused and in its original condition, any item can come back within 30 days.
No — that’s an Arrival Guarantee claim. We replace it. No hoops, no hassle. Email [email protected] with a photo of the damage; there is no time limit.
Breakage from use is not covered by returns or by the Arrival Guarantee. The guarantee covers pieces that arrive broken, damaged, or defective; returns are for unused items within 30 days.
Get 10% off your first order — your discount code will be emailed to you after signup!