FAQ

We take cards at checkout: Visa, Mastercard, Discover and American Express.

Sales tax is calculated automatically at checkout, based on your shipping address. Shipping is free over $75; under that, the ground rate shows at checkout before you pay.

No. You can check out as a guest. If you want one, you can create an account at checkout or on the My account page.

Go to Lost password, enter your email and we will send you a reset link.

Email us at [email protected] with your order number as soon as you can. Once an order has shipped we can’t change it in transit, but you can send it back under our return policy once it arrives.

Yes. Smoke shops and dispensaries can carry Roots Glass. Start on our wholesale page.

You have 30 days from the day your order is delivered. The item has to be unused and in its original packaging and condition. Unused means it has never been smoked out of or used in any way.

There are no non-returnable items. As long as it is unused and in its original condition, anything can come back within 30 days.

Email us at [email protected] with your order details and the reason for your return, and we will walk you through it. Want a different piece instead? Tell us in the same email. We do not do in-person returns; once we confirm, you ship the item back to us.

Return shipping is paid by you, and it is not refunded. If your order arrived damaged, that is covered by the Arrival Guarantee, not a return.

Once we receive and inspect your return, we refund your original payment method.

You’re covered by our Arrival Guarantee. If it arrives damaged, we replace it. No hoops, no hassle. Email [email protected] with a photo of the damage and we will send a replacement. There is no time limit.

• Covered: any item that arrives broken, damaged, or defective.
• Not covered: breakage or wear once you have used the piece. The guarantee is about the condition it arrives in.
• How to claim: email [email protected] with a clear photo of the damage.
• Time limit: none.

Breakage from use is not covered by returns or by the Arrival Guarantee. The guarantee covers pieces that arrive broken, damaged, or defective; returns are for unused items within 30 days.

Yes. When your order reaches $125, $200 or $300, you unlock a free gift, and bigger orders unlock better ones. Pick it in your cart and it is added at $0. Limit one free gift per order. See every gift on the free gifts page.

Yes. Free stickers go in every order.

Glass bongs, dab rigs, hand pipes, nectar collectors, ash catchers, bowls and downstems, plus dabbing and smoking accessories and attachments for Puffco and other e-rigs. A few pieces come in silicone. Shop everything.

Roots Glass pieces are thick borosilicate glass. Every one starts with the same question: would we smoke out of this? If it arrives damaged or defective, the Arrival Guarantee covers it.

Start with how you smoke: size, how much filtration you want, and how easy it is to clean. Every product page lists the specs. Our education guides compare styles, and you can always email us at [email protected] for a straight recommendation.

Clean it regularly. Shake isopropyl alcohol and salt inside to scrub it, rinse well with warm water, and let it dry completely before you use it again.

Rinse it with warm water to clear any dust from manufacturing or shipping.

Yes. Email us at [email protected] with what you’re after. Looking for something we don’t list? Tell us that too, we’re always adding to the lineup.

Yes. You must be at least 21 years old to buy from Roots Glass, and the site asks you to confirm your age when you arrive.

We comply with all federal and state laws regarding the sale of water pipes. Our products are for adults 21 and over.