Product Information
What types of water pipes do you offer? We offer a diverse range of water pipes including glass, acrylic, ceramic, and silicone models. Each type comes in various sizes, shapes, and designs to cater to different preferences and needs.
How do I choose the right water pipe for my needs? Choosing the right water pipe depends on your personal preferences, usage habits, and maintenance willingness. Consider factors like the material, size, ease of cleaning, and portability. Our product descriptions and customer service team can help guide you in making the best choice.
Usage and Maintenance
How do I clean my water pipe? Regular cleaning is key for optimal performance. Use a mixture of isopropyl alcohol and salt to scrub the inside, rinse thoroughly with warm water, and let it dry completely before use.
Are there any specific instructions for the first use of a water pipe? Before the first use, rinse the water pipe with warm water to remove any dust or residues from manufacturing or shipping.
Order and Shipping
How long does shipping take? Shipping times vary based on location and shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery takes 3-5 business days.
Do you ship internationally? Currently, we ship only within the United States.
How can I track my order? Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your order online.
Payment and Pricing
What payment methods do you accept? We accept major credit cards, PayPal, and other digital payment methods as listed on our website.
Are there any additional fees or taxes? Sales tax is applied according to state laws. Shipping fees, if applicable, are calculated at checkout.
Returns and Refunds
What is your return policy? We accept returns within 30 days of purchase, provided the product is unused and in its original packaging.
What if my piece shows up broken? Email us a picture of your broken piece and we will ship you a brand new one.
How do I request a refund or exchange? To request a refund or exchange, contact our customer service with your order details and reason for return. We will guide you through the process.
Legal and Age Restrictions
Are there any legal restrictions for purchasing your products? You must be at least 21 years old to purchase our products. We comply with all federal and state laws regarding the sale of water pipes.
What is your age verification process? We verify age through a secure online system at checkout.
Safety and Regulations
Are your products safety tested? Yes, all our products undergo rigorous safety and quality checks to ensure they meet industry standards.
How do you ensure product compliance with health and safety regulations? We work closely with manufacturers and conduct regular audits to ensure our products comply with all health and safety regulations.
Custom Orders and Special Requests
Do you accept custom orders? Yes, we do accept custom orders. Please contact us with your specifications, and we’ll do our best to accommodate your request.
Can I request a product that is not listed on your website? Absolutely! If there’s a specific product you’re looking for, let us know. We’re always looking to expand our inventory to meet customer needs.
