Free shipping on orders over $75. Ships in less than 48 hours from the US. Arrival guarantee Breaks in transit? We replace it.
Fast, free over $75, and backed by our Arrival Guarantee.
Here is exactly how shipping works at Roots Glass. Spend over $75 and shipping is free, every order leaves fast, and damaged arrivals are covered by our Arrival Guarantee.
Every order ships in less than 48 hours, Monday through Friday, from the US. The carrier picks up at 2pm Pacific each weekday. Most orders go out the next business day, and some go the day after. Order early in the morning when our queue is short and it can ship the same day.
Spend over $75 and free shipping is applied automatically at checkout. Orders under $75 ship at our standard ground rate, and you can add 2-day service at checkout if you need it sooner.
Most orders arrive within 1-5 business days after they ship.
Yes. A tracking link is emailed to you the moment your order ships, within 2 business days of your order.
Right now international orders are handled one-on-one as custom orders. Email us at [email protected] and we will set it up.
You’re covered by our Arrival Guarantee — if it arrives damaged, we replace it. No hoops, no hassle. Just email [email protected] with a photo of the damage and we will send a replacement, with no time limit.
We ship to all 50 US states, with no surcharge. International orders are handled as custom orders by email.
Yes. Every order ships in a plain, unbranded box. Nothing on the outside says what is inside.
No. No signature is required for delivery.
Tracking is automatic, so check your spam folder first. Still nothing? Email us at [email protected] with your order number and we will resend it.
That is on us. Email us at [email protected] with your order number and we will make it right with a replacement or refund. If tracking shows delivered but it is not there, email us and we will help track it down.
Sales tax is calculated automatically at checkout, based on your shipping address.
Glass is fragile and carriers are rough, so every Roots Glass order is backed by our Arrival Guarantee: if your piece shows up damaged, we replace it. No hoops, no hassle.
It is not a return and it does not come out of your pocket. Send us a photo and a fresh piece ships your way.
Returns are simple too. Here is how to send something back.
Need to send something back? See Returns
Get 10% off your first order — your discount code will be emailed to you after signup!
